Title:
Senior Database & Analytics Officer

Reporting to:
Head of Fundraising

Type of Contract:
2 Year Fixed Term, Full Time, 37.5 hours per week

Salary:
€38,000 – €45,000, commensurate with experience

Location:
DEBRA Ireland is located at Butterfly Cottage, Clanwilliam Terrace, Dublin 2.
While the nature of this role requires the majority of time to be spent in the office, flexible working (a mix of home/office based) is facilitated and embraced where possible.

DEBRA Ireland is the national charity established in 1988 to provide patient support services and to
drive research into treatments and cures for those living with the genetic skin condition,
epidermolysis bullosa (EB). EB can be an extremely severe and painful, rare, skin-blistering
condition, which leaves the skin as fragile as the wings of a butterfly. Even gentle contact can cause
devastating wounds. EB has been described by a Consultant Dermatologist in Our Lady’s Children’s
Hospital as “easily the most debilitating and devastating disease I have ever seen.” Many of our
patients who survive childhood face the frightening reality that they could develop a very aggressive
form of skin cancer, due to the constant breakdown of their skin.

We are a patient-led charity, with an ambitious and passionate team, who care deeply about the
patients and families we work on behalf of. We actively live our core values of Togetherness,
Person-Centredness, Passion, Boldness, Integrity, with people at the heart of everything we do.

The Board of DEBRA Ireland approved a new 3-year organisational strategy in April 2022. This
ambitious strategy is underpinned by fundraising development that will build on our sustainable
income, while embracing innovation and digital transformation. A comprehensive new Fundraising
Strategy was developed in December, identifying this role as an essential and integral part of our
future fundraising success. This role will play a vital part within the fundraising team, leading the
management of our CRM system, informing our donor communications through business intelligence
and donor analytics, and further enhancing our data processing and financial reconciliation.

Main Duties and Responsibilities
Database Management and Analytics

• Lead on the management and day to day running of DEBRA Ireland’s CRM system, coordinating
  access and training for other users; upgrading and updating systems as appropriate; and
  adopting new processes and products.
• Lead on implementation and development of policies and procedures documenting all database
  functions, to ensure data integrity and limit organisational vulnerability around fundraising and
  financial administration.
• Manage overall data quality, proactively testing and cleaning invalid data to ensure information
  is up to date, accurate and GDPR compliant.
• Ensure, oversee and regularly audit the accurate transfer of donor data and communication
  preferences onto database.
• Development and extraction of queries, analysing and interpreting the data to produced
  detailed and insightful reports to inform modelling for ongoing and future campaigns based on
  historical giving data.
• Have full understanding and be fully competent in processing of donations from every channel
  onto DEBRA’s CRM system, including postal, phone, website and third party online giving
  platforms such as JustGiving, Facebook etc.
• Continuously review and look for improvements in automating and streamlining data and
  donation processing.
• As part of the Individual Giving Team, create clean data files for Direct Marketing activities,
  updating CRM system to reflect new donor and appeal details.
• Fulfil ad hoc data requests and reports for other departments as needed.
• Manage database and projects so that problems are anticipated, and solutions identified quickly.
• Address systemic database issues that are giving rise to recurring discrepancies particularly with financial
  reconciliation.
• Any other duties as required by the Head of Fundraising from time to time.

Person Specification

• Minimum 3 years’ experience in CRM management and Data Analytics or equivalent.
  Knowledge of RE NXT a significant advantage.
• Working knowledge and understanding of GDPR / Data privacy regulations.
• Experience of implementing policies and procedures, training colleagues, and contributing to
  their development.
• Ability to analyse, interpret and act upon large amounts of data, for internal and external use.
• Excellent data entry skills are essential.
• An ability to work under pressure and maintain meticulous attention to detail and accuracy.
• Excellent planning and organisational skills, with proven ability to manage multiple projects and
  prioritise time and resources.
• Strong proficiency in all Microsoft Office tools, particularly Excel.
• Proven ability to work both independently and collaboratively within a team environment.
• Fluency in written and spoken English.
• Warm, collaborative, enthusiastic and positive attitude.
• Flexible and adaptable.
• Passionate about DEBRA’s cause and impact.

Benefits

• 20 days annual leave.
• Additional 5 discretionary leave days: Good Friday, Christmas Eve, working days between
  Christmas-New Year.
• Generous paid Sick Leave entitlement.
• Employer matched Pension Scheme up to 6%, following 6-month probationary period.
• Employee Assistance Programme.
• Bike to Work Scheme.
• Opportunity for flexible/hybrid working.
• Training and development opportunities.

Applications

Please email your CV and accompanying cover letter outlining your suitability for the role to Jenny
Douglas – [email protected], by 5pm on Monday the 22nd of May 2023. Please ensure to
include the following title in the subject line of your email ‘Application for Senior Database &
Analytics Officer’. Informal enquiries welcomed to Jenny Douglas on the email address above.

Position is subject to Garda Clearance and reference check. Candidates must be resident in Ireland
and legally entitled to work in Ireland at the time of application.

Job Description – Senior Database Analytics Officer 2023